Job Opening: Customer Experience Assistant (Entry Level)

🎯 Position Objective

Serve as the brand's communication frontline and ensure every customer receives a clear, professional, and solution-oriented response.

✅ Responsibilities

Customer Communication (Top Priority)

  • Handle communication through email, Instagram, WhatsApp, and other platforms

  • Respond within a reasonable timeframe

  • Answer product questions accurately

  • Handle complaints calmly and with a solution-oriented approach

  • Maintain a communication tone consistent with the brand's character

Digital Operational Support

  • Update website information

  • Upload content to social media

  • Write simple captions for prepared content

  • Monitor interactions and mentions

💻 Technical Skills

  • Able to operate computers and smartphones

  • Accustomed to using Microsoft Excel and Word

  • Able to independently find information through Google or AI tools

  • Willing to learn new tools

👤 Qualifications

  • Communicative and neat in writing

  • Thinks logically and does not panic easily

  • Willing to learn about technical products

  • Takes initiative and can find solutions independently

  • Has a personal vehicle

📍 Work Location

Margomulyo Permai Warehouse Area, Surabaya

⭐ Additional Qualifications

  • Regularly exercises and enjoys sports

📌 How to Apply

Please fill out the registration form via the following link:
👉 This Position Is Currently Closed