Strummer Brand Product Warranty Information

The warranty program below applies to purchases of our products in Indonesia from authorized dealers/resellers with valid proof of purchase. The warranty is only valid for the first party and is not transferable. Strummer has the right to reject a warranty claim request if the damage is caused by user error or improper use. The warranty duration is calculated from the date on the original/official product purchase receipt. The warranty is only for products with the original Strummer brand. Strummer has the right to reject warranty requests from parties who have a history of fraudulent/abusive/fraudulent warranty claims. Strummer has the right to exchange the product with a similar product or one that has the same function. Strummer has the right to request additional evidence needed for the warranty claim/request investigation process.

Condition  and description  warranty claim:

1. Unboxing video (opening the package, which also shows the receipt or label on the package). If there are errors, damage, deficiencies, or discrepancies, they can be verified from the video. The video must be recorded without being cut and edited from the beginning before the package is opened, until it shows the condition of the product and the completeness of the packaging.

2. Official/legitimate purchase receipt from the seller showing the store name and clear purchase date. Modified or incomplete receipts cannot be accepted.

3. Damage to the outer packaging that does not affect the product (no damage, no shortage), caused by being hit/dropped/scratched/other during the shipping process is not the responsibility of Strummer. Please buyers can complain to the shipping expedition service for this matter.

4. The warranty program does not cover costs arising from shipping costs & installation services.

Indoor Bike Trainer Strummer

  • Valid for Bike Trainer Strummer BT-9, BT-10
  • Warranty on the iron frame 1 year. Warranty on the electronic system 6 months (specifically for Strummer BT-10). Warranty on the quick release skewer obtained from the purchase of the bike trainer 3 months.
  • Warranty does not apply  if the product has been modified, or splashed/immersed with water or other liquids, or used beyond the specified maximum weight.
  • Warranty is void if the product is used outdoors, or exposed to excessive hot/cold temperatures, UV rays, and others. Indoor bike trainer must be used indoors.
  • The warranty does not cover parts that are subject to wear & tear, such as cables, roller units on the trainer, batteries, rubber, or other units.
  • The warranty does not cover damage to bicycle parts/components caused/resulted from the use of this product.

Rim/Wheel Carbon Strummer

  • Applicable for Aeroflow Pro Carbon D35, R35, D50, R50 types.
  • Warranty valid for 6 months  month.
  • The warranty is void if the product has been modified, or the installation process does not comply with the specifications (exceeding the maximum weight, or exceeding the maximum spoke tension, or exceeding the maximum tire pressure, or using tires that do not match the proper/reasonable size, or using inappropriate brake pads).
  • The warranty does not cover parts that are subject to wear & tear, such as brake lines on rim-brake rims, or parts  other.
  • The warranty does not cover damage resulting from misuse, such as cracks/damage/scratches due to passing through holes, being hit, or falling during use or assembly.
  • The warranty does not cover damage to bicycle parts/components caused/resulted from the use of this product.

Digital Caliper Strummer DC-150X

  • The warranty is valid for 6 months from the date of purchase invoice.
  • Warranty is void if the product has been modified, or the installation process is not in accordance with the specifications. Make sure the rubber on the bottom of the battery cover is properly installed before the caliper is exposed to liquid.
  • The warranty does not cover corrosion on stainless steel parts. Users are advised to clean and dry the caliper after the unit has been exposed to liquids.
  • The warranty does not apply to damage caused by hard impacts to the unit due to being dropped, thrown, or other incidents that are not in accordance with the way the product is used.

Frame/Fork Carbon Strummer Unbound CF

  • Warranty is valid for 1 year from the date of purchase invoice. Warranty is valid for the first buyer. Warranty is not transferable. Strummer has the right to request further data to verify proof of frame ownership.
  • Warranty is void if the product has been modified, or the installation process is not in accordance with the specifications. Use a torque wrench/tool ​​when installing bolts. Use the services of a mechanic who has the competence to install carbon frames to ensure installation that is in accordance with standards.
  • Paint, finishing, coating, stickers, and bearings that are peeled or damaged during use are not covered by the warranty. These things are included in wear and tear.
  • During the warranty period, Strummer bikes will attempt to repair, or replace damaged parts with spare parts at no additional cost. Refurbished spare parts can also be used for this program if new spare parts are not available. Strummer cannot guarantee color matching with the original frame owned by the user.
  • This frame is designed for gravel use. Suitable for rocky roads and small to medium jumps. This frame is not designed for downhill and big jumps.