Warranty Information (Indonesia)

The warranty program below applies to purchases of our products in Indonesia from authorized dealers/resellers with valid proof of purchase. The warranty is only valid for the first party and is not transferable. Strummer has the right to reject a warranty claim request if the damage is caused by user error or improper use. The warranty duration is calculated from the date on the original/official product purchase receipt. The warranty is only for products with the original Strummer brand. Strummer has the right to reject warranty requests from parties who have a history of fraudulent/abusive/fraudulent warranty claims. Strummer has the right to exchange the product with a similar product or one that has the same function. Strummer has the right to request additional evidence needed for the warranty claim/request investigation process.

Minimum requirements for warranty claims:

1. Unboxing video (opening the package, which also shows the receipt or label on the package). If there are errors, damage, deficiencies, or discrepancies, they can be verified from the video. The video must be recorded without being cut and edited from the beginning before the package is opened, until it shows the condition of the product and the completeness of the packaging.

2. Official/legitimate purchase receipt from the seller showing the store name and clear purchase date. Modified or incomplete receipts cannot be accepted.

3. Damage to the outer packaging that does not affect the product (no damage, no shortage), caused by being hit/dropped/scratched/other during the shipping process is not the responsibility of Strummer. Please buyers can complain to the shipping expedition service for this matter.

Indoor Bike Trainer Strummer

  • Applicable for Bike Trainer Strummer BT-9, BT-10
  • Warranty on the iron frame 1 year. Warranty on the electronic system 6 months (specifically for Strummer BT-10). Warranty on the quick release skewer obtained from the purchase of the bike trainer 3 months.
  • The warranty does not apply if the product has been modified, or splashed/immersed with water or other liquids, or used beyond the specified maximum weight.
  • Warranty is void if the product is used outdoors, or exposed to excessive hot/cold temperatures, UV rays, and others. Indoor bike trainer must be used indoors.
  • The warranty does not cover parts that are subject to wear & tear, such as cables, roller units on the trainer, batteries, rubber, or other units.
  • The warranty does not cover damage to bicycle parts/components caused/resulted from the use of this product.

Rim/Wheel Carbon Strummer

  • Applicable for Aeroflow Pro Carbon D35, R35, D50, R50 types.
  • The warranty is valid for 6 months.
  • The warranty is void if the product has been modified, or the installation process does not comply with the specifications (exceeding the maximum weight, or exceeding the maximum spoke tension, or exceeding the maximum tire pressure, or using tires that do not match the proper/reasonable size, or using inappropriate brake pads).
  • The warranty does not cover parts that are subject to wear & tear, such as brake lines on rim-brake rims, or other parts.
  • The warranty does not cover damage resulting from misuse, such as cracks/damage/scratches due to passing through holes, being hit, or falling during use or assembly.
  • The warranty does not cover damage to bicycle parts/components caused/resulted from the use of this product.